CastLoop Terms of Service

Last Updated: May 22, 2026

Welcome to CastLoop

These Terms of Service (the "Terms") govern your use of CastLoop, an AI driven interactive story platform, and all software, content, and services offered through our website castloop.ai, our iOS and Android mobile applications, and any other channels we operate (collectively, the "Services").

The Services are operated by X ORIGINAL (HONG KONG) LIMITED ("Company," "we," "us," or "CastLoop"). By accessing or using the Services, you agree to be bound by these Terms, the Privacy Policy, and the Community Guidelines. If you do not agree, please do not use the Services.

1. Our Services

1.1 What CastLoop Offers

CastLoop lets you:

• (a) browse and play interactive stories, branching narratives designed by writers and creators and completed in real time by AI (for example, The Glass Lake);
• (b) interact with stories through text input, choice selection, and other actions that prompt the AI to generate new branches, dialogue, voiceover, and imagery in real time;
• (c) create, edit, and publish interactive stories through xNarrator Studio, our creator tool (currently available by invitation only); and
• (d) purchase and use virtual items to unlock paid choices, obtain AI input credits, or access other entitlements.

1.2 Modifications, Suspension, and Storage Practices

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, and will not be liable for any such change. We may also establish general practices and limits (including data retention periods and storage caps), terminate accounts that are inactive for an extended period, and change these practices at any time in our sole discretion. CastLoop has no responsibility or liability for the deletion or failure to store any data or content maintained or uploaded through the Services.

We may suspend or terminate your access to the Services as a result of your fraud or breach of these Terms, effective immediately and without notice.

2. Fees and Subscriptions

2.1 Fees and Payment

You may be required to pay fees to access certain features of the Services. Fees may be recurring or based on usage, and may increase at any time. By using a payment method on file (your "Payment Method"), you authorize us to charge the Payment Method for those fees plus applicable taxes. Additional services or features may carry additional fees; where they do, we will provide notice and an opportunity to accept before charging. We are not liable for errors caused by third party payment processors. Except as expressly provided in these Terms or as required by applicable law, fees are non refundable.

2.2 Subscriptions

You may become a CastLoop+ subscriber by purchasing within the Apps where allowed by app marketplaces (such as Apple App Store and Google Play). Subscription billing, renewal, and cancellation are handled through the marketplace where you originally purchased. Subscriptions are billed in monthly (or other agreed) installments and renew automatically at the end of each billing period until you cancel. To cancel, please use the subscription management settings of the marketplace through which you purchased; cancellations take effect at the end of the current billing period, and refunds for partial billing periods are not provided. If you fail to pay your subscription on the due date, you will be automatically downgraded to Free Use. Refunds, where required by applicable law, are processed by the app marketplace through which you made the purchase rather than by CastLoop directly; please direct refund requests to the relevant marketplace's support.

2.3 Virtual Items

Virtual items (such as AI input credits, paid choice unlocks, or CastLoop virtual currency) have no monetary value and may not be redeemed, transferred, or traded outside the Services. Virtual items are not refundable upon account termination, service discontinuation, or your breach of these Terms. We may reprice, restructure, or discontinue virtual items at our discretion.

3. Eligibility and Accounts

3.1 Age Requirement

You must be at least 13 years old to use the Services. We do not knowingly collect personal information from children under 13. If we learn that we have, we will promptly delete the information and terminate the account. Users 13 to 17 may use the Services only with the consent and supervision of a parent or legal guardian who agrees to these Terms on the minor's behalf. Certain mature themed stories may be limited to users 18 or older at our discretion. Parents or guardians who believe their child under 13 has provided personal information should contact privacy@castloop.ai.

3.2 Account Creation

To use certain features, you must create an account. You may register with your email address or sign in through a supported identity provider (such as Google, Apple, or Facebook). You agree to provide accurate, current, and complete information. When you sign in via a third party provider, that provider's terms and privacy policy also apply.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your Account. Do not disclose your credentials to anyone. We strongly recommend you back up any content important to you. We are not liable for any loss resulting from your failure to safeguard your account.

3.4 Termination

You may delete your Account at any time through account settings. We may suspend or terminate your Account if we have reasonable grounds to believe that information you provided is inaccurate or that your use violates these Terms.

4. Conditions of Use

4.1 User Conduct

You agree not to use the Services to:

• (a) upload any content that infringes third party rights; contains viruses or harmful code; poses a privacy or security risk; constitutes spam, unsolicited advertising, or promotional material; or is unlawful, threatening, abusive, harassing, defamatory, obscene, pornographic, hateful, or otherwise objectionable;
• (b) interfere with or disrupt the Services, servers, or connected networks;
• (c) violate any applicable law or regulation;
• (d) impersonate any person or entity, or misrepresent your affiliation;
• (e) solicit personal information from anyone under 18;
• (f) harvest other users' contact information for unsolicited communications;
• (g) advertise, sell, or buy goods or services for any unauthorized business purpose;
• (h) promote criminal activity or provide instructional information about illegal activities;
• (i) access materials or systems through means not intentionally provided through the Services; or
• (j) misuse the AI (CastLoop specific): use jailbreak prompts, prompt injection, or similar techniques to bypass moderation; disclose another person's non public real world information in your inputs; or use AI generated outputs to train other AI models, build competing services, or as commercial training data, except with our prior written consent.

4.2 Personal Use Only

The Services are for personal, non commercial use. You may not reproduce, distribute, license, sell, exploit, or create derivative works from any portion of the Services for any commercial purpose without our prior written authorization.

4.3 Mobile Services

If you use the Apps over cellular networks, your wireless carrier's standard data charges and other fees apply, including roaming. We may communicate with you by SMS, MMS, or other electronic means regarding the Services. If you change or deactivate your mobile number, you agree to update your account so messages do not reach an unintended recipient.

4.4 International Use and Export Controls

The Services are operated from the United States and are intended for users located in the United States. If you access the Services from outside the U.S., you do so on your own initiative and are responsible for compliance with applicable local laws. Software and data transmissions may be subject to U.S. export controls; no software may be downloaded or re exported in violation of U.S. export laws.

5. AI Generated Content

5.1 How AI Generated Content Is Produced

CastLoop uses AI models to generate story branches, dialogue, voiceover, and imagery in real time within the world building, characters, and constraints set by writers and creators. AI generated content does not represent the views of the Company, the creators, or any third party. All characters, events, dialogue, and scenes in the Services are fictional; any resemblance to real people, organizations, or events is coincidental or used for narrative purposes only.

5.2 Not Professional Advice

AI generated content does not constitute legal, medical, mental health, financial, safety, or other professional advice. Do not rely on any AI output as a basis for real world decisions.

5.3 Output Quality and Similarity

Because the Services depend on rapidly evolving AI and machine learning:

• AI generated outputs may contain inaccuracies, drift from the established story, conflict with world building, or otherwise differ from your expectations. We make no warranty as to the accuracy, continuity, compliance, or fitness for purpose of AI generated content.
• Outputs generated for you may resemble outputs generated for other users. Such outputs are not your exclusive content.

5.4 Sensitive Themes

Some stories involve dramatic tension, suspense, mystery, or emotionally intense scenes. If you are sensitive to such themes or are going through a difficult time, please use the Services with care. If you have thoughts of harming yourself or others, please contact a crisis resource immediately (see Community Guidelines §8).

6. Intellectual Property

6.1 Service Content and Software

The Services contain content and features ("Service Content") protected by copyright, trademark, trade secret, and other laws. Except as expressly authorized, you agree not to modify, copy, scrape, distribute, or create derivative works from the Services or Service Content. You may not engage in data mining, scraping, or similar extraction, and you may not circumvent any block we apply to your access. You may not copy, modify, reverse engineer, or otherwise attempt to derive the source code of the underlying software. All rights not expressly granted are reserved by CastLoop.

6.2 User Content and the License You Grant

CastLoop categorizes content as follows:

Ownership. You retain complete ownership of all User Generated Content (including AI Generated Content) you produce, subject to (i) the Output Similarity provision in §5.3 and (ii) the underlying rights of creators in Creator Content under §7.

Your warranties. You represent and warrant that you own all rights to your User Content, or have all necessary licenses, including for any third party likeness, voice, trademark, or copyrighted material referenced.

License. By uploading User Content, you grant CastLoop and its affiliates a non exclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, distribute, store, modify, and otherwise use your User Content in connection with operating, promoting, and improving the Services in any medium now known or later developed.

Submissions (feedback, suggestions, ideas) are non confidential, and we may use them freely without compensation or attribution.

Your responsibility. You, and not CastLoop, are entirely responsible for all User Content you make available through the Services.

6.3 DMCA Notice and Counter Notice

If you believe content on the Services infringes your copyright, send a notice to our Copyright Agent at dmca@castloop.ai (subject: "DMCA Takedown Request") that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work and proof of ownership; (c) location of the allegedly infringing material on the Services; (d) your contact information; (e) a good faith statement that the use is not authorized; and (f) a statement under penalty of perjury that the information is accurate and that you are authorized to act.

If your content was removed and you believe it was a mistake, you may send a counter notice to dmca@castloop.ai containing: (a) your signature; (b) identification of the removed content and its previous location, with proof of ownership or authorization; (c) a good faith statement that removal was due to mistake or misidentification; (d) your contact information; and (e) consent to the jurisdiction of the federal court in the Northern District of California and acceptance of service of process from the original complainant.

If we receive a valid counter notice, we may restore the content within 10 to 14 business days unless the original complainant files a court action. Repeat infringers may have their accounts terminated.

6.4 Monitoring and Enforcement

We may (but are not obligated to) remove or refuse any content, take legal action including referral to law enforcement, or suspend or terminate access for any reason, including violation of these Terms. Successful upload does not constitute our endorsement of the content's legality or appropriateness. If you believe content infringes your rights or violates these Terms, contact legal@castloop.ai.

7. Creator Terms

xNarrator Studio is currently available by invitation only. Acceptance of access constitutes acceptance of this Section and any separate Creator Agreement.

• License. You grant the Company a worldwide, non exclusive, royalty free, sublicensable license to display, distribute, and market Creator Content within the Services and any distribution channels we operate; to perform necessary technical processing (transcoding, AI context provision); and to use Creator Content as promotional material with creator credit.
• Warranties. You represent that you own or have licensed all rights in Creator Content (including real person likenesses, voices, music, and quoted text); that Creator Content does not infringe third party rights, violate applicable law, or violate the Community Guidelines; and that you remain responsible for compliance of any AI assisted creations you publish.
• Revenue sharing. If we introduce a creator revenue sharing program in the future, the terms will be set in a separate agreement. These Terms do not constitute any revenue commitment.
• Takedown. We may remove Creator Content at any time for compliance, copyright, risk control, or operational reasons.

8. Third Party Services and Social Login

The Services may link to or integrate third party sites, services, and identity providers (including Google, Apple, and Facebook). We do not control and are not responsible for third party content, availability, or practices. Your dealings with third parties are between you and them, and we are not liable for any related loss or claim. The way third parties use, store, and disclose information you share with them is governed solely by their own policies.

9. Disclaimer of Warranties and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, OR THAT RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, CASTLOOP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM (I) YOUR USE OF OR INABILITY TO USE THE SERVICES; (II) THE COST OF SUBSTITUTE GOODS OR SERVICES; (III) UNAUTHORIZED ACCESS TO YOUR DATA; (IV) THIRD PARTY STATEMENTS OR CONDUCT; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES.

IN NO EVENT WILL CASTLOOP'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID THE COMPANY IN THE LAST SIX (6) MONTHS OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow these limitations, so they may not apply to you. Your sole and exclusive remedy if you are dissatisfied with the Services is to stop using them. For New Jersey residents, the foregoing limitations apply only to the extent permitted by New Jersey law.

10. Indemnification

You agree to defend, indemnify, and hold harmless CastLoop, its affiliates, officers, directors, employees, agents, and licensors from any claims, losses, or expenses (including reasonable attorneys' fees) arising from (a) your use of the Services; (b) your breach of these Terms or any applicable law or third party right; or (c) any dispute between you and another user. We have the right to seek injunctive or other equitable relief in addition to any other remedies, and you waive any bond requirement.

11. Arbitration and Dispute Resolution

PLEASE READ CAREFULLY. THIS SECTION AFFECTS YOUR RIGHTS. BY AGREEING TO BINDING ARBITRATION, YOU WAIVE YOUR RIGHT TO LITIGATE DISPUTES IN COURT AND TO HAVE A JURY DECIDE YOUR CASE. YOU ALSO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION. Some jurisdictions do not allow mandatory arbitration or class action waivers, so parts of this Section may not apply to you.

Any claim, dispute, or proceeding arising from your use of the Services or these Terms (a "Dispute") will be resolved as follows, to the fullest extent permitted by law, regardless of the legal theory and even if the Dispute arises after termination.

11.1 Opt Out (30 Days)

You may opt out of arbitration within 30 days of first agreeing to these Terms by sending your name, residence address, account email, and a clear opt out statement to legal@castloop.ai. The same 30 day opt out applies to any future revisions of this arbitration provision.

11.2 Notice of Dispute (45 Day Informal Resolution)

Before commencing arbitration, the party raising a Dispute must send a written Notice of Dispute describing the facts and a proposed resolution. You must send any Notice to CastLoop both by first class U.S. Mail to the address in §15 and by email to legal@castloop.ai. CastLoop will send notices to your address on file. The parties will attempt to resolve the Dispute through informal negotiation for 45 days before either party may commence arbitration.

11.3 Mediation, Binding Arbitration, and Governing Law

Disputes will be submitted first to mediation under the JAMS Mediation Rules, with mediation held in San Francisco, California. If unresolved within 30 days after mediator appointment, the Dispute will be finally resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules then in effect, with arbitration held in San Francisco, California. The arbitrator decides all issues of arbitrability. Any court with jurisdiction may enforce the arbitrator's award.

Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict of law principles. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

11.4 Class Action Waiver

Disputes will be resolved solely on an individual basis. Class actions, class arbitrations, and representative proceedings are not permitted. Arbitrations may not be consolidated without consent of all parties. The arbitrator may award relief only to you individually and only to the extent required to satisfy your individual claim. If a court determines that the class action waiver is unenforceable as to a particular claim or remedy, that claim or remedy will be decided by a court after all other claims are arbitrated.

11.5 Arbitration Procedures and Fees

For disputes involving $10,000 or less, hearings will be telephonic unless the arbitrator finds good cause otherwise. The filing party pays the initial filing fee (subject to waiver under arbitration rules). Each party bears its own attorneys' and witness fees, except as the arbitrator may otherwise award under applicable law.

11.6 Filing Period (1 Year)

Any Dispute under these Terms must be filed in arbitration within one (1) year from the earliest date on which any of the events giving rise to the Dispute first occurred. Claims not filed within one year are permanently barred. This period may be extended only by mutual written consent.

11.7 Enforceability and Confidentiality

If the class action waiver or this entire Section is found unenforceable, the affected portion will be null and void; any litigation will then proceed exclusively in the state or federal courts located in San Francisco County, California, applying California law. All aspects of the arbitration, including any ruling or award, will be strictly confidential.

11.8 User Disputes

You are solely responsible for your interactions with other users. CastLoop has no obligation to involve itself in disputes between users.

12. Complaints, Reports, and Appeals

To submit a complaint, contact legal@castloop.ai or use the in service reporting tools; we will conduct an initial review within 15 business days. If your account is restricted or your content is removed, you may appeal within 30 days of receiving notice. See Community Guidelines §6.3 for details.

13. Changes to These Terms

We may update these Terms from time to time. Material updates will be highlighted through in service announcements, email, or other reasonable means. Continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms.

14. Miscellaneous

• Privacy. Your use of the Services is also subject to the Privacy Policy.
• Relationship. You and CastLoop are independent contractors. These Terms do not create any partnership, joint venture, or agency relationship.
• Entire Agreement. These Terms, together with the Privacy Policy, Community Guidelines, and any separate agreement (such as a Creator Agreement), constitute the entire agreement and supersede any prior agreements.
• Severability. If any provision is held invalid, the remaining provisions remain in full force, and the court should give effect to the parties' intent.
• Assignment. You may not assign these Terms. We may assign in connection with a merger, acquisition, sale of assets, or corporate reorganization.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Language. These Terms are written in English. In any conflict between language versions, the English version controls.

15. Contact

• Legal and general inquiries: legal@castloop.ai
• Support and help: support@castloop.ai
• DMCA Copyright Agent: dmca@castloop.ai
• Complaints and abuse reports: abuse@castloop.ai

Mailing address:

X ORIGINAL (HONG KONG) LIMITED Rm D07, 8/F, Kai Tak Fty Building No. 99 King Fuk Street San Po Kong, Kowloon, Hong Kong